Q: How many estimates do I have to get?
A: No law requires you to get more than one estimate. We work with all insurance companies and will negotiate a fair price to repair your vehicle back to pre-loss condition.

Q: How long will the repairs take?
A: It depends on the type and extent of the damage. Bring your vehicle by for an estimate, and we can give you an approximate time frame.

Q: What if I need a rental?
A: We often have Enterprise Rent-A-Car Vehicles on-site, available for your convenience. Many insurance policies cover car rentals while your vehicle is being repaired. Check with your insurance agent for your specific coverage. If we don’t have a rental vehicle onsite, we can get one in short order.

Q: Is the estimate you provide, the final cost for repairs?
A: An estimate is only an estimate. Take bumpers for example, you have the outer cover, brackets, impact absorbers, steel reinforcements, intrusion bars, etc., assembled in a manner that makes it impossible to see all of the damage. We need to disassemble the damaged areas to be certain complete repairs are made. With this in mind, it is likely that there could be additional damage to repair, or additional parts may be needed, your insurance company is very aware of this. When an insurance company representative writes an esimate they will advise you to take your vehicle to Elite Collision Center, then we will notify the representative if additional damages are discovered.

Q: Can you tow my vehicle?
A: Yes, we recommend Chappelle’s Towing for all our towing needs 24 hours/day. Give us a call at (360) 687-8755, and we can arrange for your tow, or you can call Chappelle’s direct at (360) 723-5729.

Q: Do you work with my insurance company?
A: Yes, we work with all insurance companies, and you can take your vehicle to the shop of YOUR choice.

Q: Do I have the right to select the shop that will repair my vehicle?
A: You are not obligated to use any particular shop to obtain repairs. You choose the shop and you authorize
the repairs.

Q: Will my color match?
A: With our highly skilled and trained professionals, we are able to reproduce the finish on your vehicle. We use only the highest quality paint, Cromax manufactured by Axalta. With our blending techniques, we are able to guarantee color match, as well as texture.

Q: Do you use aftermarket parts?
A: We DO NOT recommend aftermarket parts as a general rule, however, your policy may call for aftermarket parts usage. We inspect every part that is replaced on your vehicle, and it must pass our ridged standards, to insure you have a quality repair.

Q: Do I need an appointment for an estimate?
A: No, but by calling and scheduling an appointment, we can be sure to minimize your wait time.

Q: How long will the estimate take?
A: The amount of damage will determine the length of time needed. In general, an estimate takes approximately 20-30 minutes to complete.

Links: